Operational support services refer to a range of activities and functions that support the day-to-day operations of an organization. These services are typically focused on ensuring that the organization's core functions run smoothly, efficiently, and effectively.
Examples of operational support services include:
IT support services: This involves providing technical support to ensure that the organization's information technology infrastructure is running optimally.
Human resources services: This involves managing employee-related issues such as recruitment, onboarding, training, performance management, and employee benefits.
Facilities management services: This involves managing the physical facilities and ensuring that they are clean, secure, and well-maintained.
Logistics and supply chain management services: This involves managing the flow of goods and services to and from the organization.
Accounting and finance services: This involves managing the organization's financial resources, including budgeting, accounting, and financial reporting.
Overall, operational support services are critical to the success of any organization, as they help to ensure that core functions are running smoothly, allowing the organization to focus on achieving its strategic objectives.
Operational support in business refers to the processes, systems, and resources that are put in place to ensure the smooth and efficient running of the organization's day-to-day operations. It encompasses a wide range of activities, from managing the supply chain to maintaining the IT infrastructure to ensuring compliance with legal and regulatory requirements.
The primary objective of operational support is to ensure that the organization's core activities are delivered in a consistent, efficient, and cost-effective manner. This includes activities such as customer service, production, sales, and marketing, among others. Effective operational support can help improve productivity, reduce costs, and increase customer satisfaction.
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Some examples of operational support in business include:
Supply chain management - managing the process of sourcing, procuring, and delivering goods and services to customers.
IT support - managing the organization's hardware, software, and network infrastructure.
Human resources - managing the organization's workforce, including hiring, training, and payroll.
Compliance - ensuring that the organization complies with legal and regulatory requirements, such as environmental, health and safety, and data protection regulations.
Finance and accounting - managing the organization's financial transactions, including bookkeeping, budgeting, and financial reporting.
Overall, operational support is a critical function in any business as it ensures that the organization's core activities are delivered in a consistent and efficient manner, enabling the business to achieve its objectives and maintain a competitive edge in the market.
IT support
IT support refers to the range of services provided by IT professionals to users within an organization to ensure the smooth functioning of their IT systems and related services. The goal of IT support is to maintain the availability, reliability, and security of an organization's IT infrastructure and systems, and to minimize disruption to business operations
